Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be).Click one of these options depending on the call notification you get:.Note: You will not receive call notifications if you manually set your status to Do not disturb. During an incoming call, Zoom Phone will display a call notification to help you identify the caller.Click the Caller ID drop-down menu to change the outbound caller ID number.Note: If the contact has several phone numbers, click the right arrow icon to view and select the number to call. Type a name or number above the dial pad.You can also call synced contacts by typing their name or number in the search box above the dial pad. Clicking Call will call the first phone number displayed.

If your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange.If they don't have a phone number, they will still appear in Cloud Contacts but you will not be able to call them.

Make sure your synced contact has a phone number attached.

Alternatively, you can hover over their name in the directory and click the phone icon.

In the My Groups section, click Cloud Contacts and select a contact to call.

Note: You can only call your synced contacts using the Zoom desktop app. Synced contacts are not available on the Zoom mobile app or provisioned desk phones. If you set up contacts sync, you can call contacts added to your Google, Office 365, or Exchange account. Note: Review the features and limitations of your outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you.

Note: If calling an international number, make sure that Zoom Phone supports outbound dialing to that number.

If the contact has several phone numbers, click the right arrow icon to view and select the number to call.

Type a name or number above the dial pad to search through your internal, external, and synced contacts.

Copy and paste a number in the text field, then click the phone icon.

If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.

Dial a number using the on-screen or keyboard number pad, then click the phone icon.

Call a number using one of these methods:.

Note: If you're calling a phone number displayed in another application (for example, Outlook or a web browser), use click-to-dial or highlight-to-call.

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